Evidence Locker

Account & Billing

Billing and Subscription

Set up your subscription, add company branding, understand metered storage, and handle suspended or canceled accounts.

Billing is handled by the Account Owner. Owners set up the subscription, manage payment through Stripe, add company branding, and can cancel. Other roles never see billing screens, but everyone is affected if the subscription lapses — so this page also explains what happens then.

Before you begin

  • Only the Account Owner can run checkout, manage the subscription, and cancel.
  • Account Owners and Account Admins can edit Account Settings and Branding.

How pricing works

Evidence Locker is pay-as-you-go based on the storage you use:

  • $0.10 per GB, monthly
  • 1 TB monthly minimum ($102.40 USD) — your first 1 TB is included in that minimum
  • No per-seat charges: unlimited users, cases, acquisitions, and share links

Storage is metered — your usage is measured and billed, so the more evidence you store, the more you pay above the 1 TB minimum.

Set up your subscription

A brand-new account starts unactivated. The first time the Account Owner signs in, the app sends them to checkout:

  1. On the Get Started / Pay As You Go Storage screen, review the pricing.
  2. Complete payment in the embedded Stripe checkout form.
  3. You're taken to a confirmation screen that processes your subscription and activates the account automatically.

Until the owner activates billing, other users see a notice that the account isn't activated yet and to ask the account owner to activate it.

View and manage your subscription

Account Owners open the Subscription tab of Account & Billing to see Subscription Details: your plan, billing cycle, status, start date, and (during a trial) when the trial ends.

From there, the Access button opens the Stripe billing portal in a new tab, where you can:

  • Download invoices
  • Update your payment method
  • Cancel the subscription

Account settings

Under Account & Billing → Account Settings, owners and admins can:

  • Update the Account Name
  • Toggle Enforce Global 2FA to require two-factor sign-in for everyone in the company

Click Update to save.

Company branding

Add your logo on the Brand tab of Account & Billing:

  1. In the Account Brand card, drag and drop your logo onto the upload area, or click to browse.
  2. The image must be a valid image file under 200 KB.
  3. To replace it later, use Delete Logo and upload a new one.

Your logo appears on the share login and share pages that external parties see (see Sharing with Outside Parties), so intake and download links look like they come from your firm.

What happens if billing lapses

If a subscription is canceled or suspended for non-payment, access becomes restricted until it's resolved:

  • Everyone drops to read-only: you can download existing data but cannot upload or add new data.
  • Non-owners see a notice that the subscription is suspended and to contact the account owner (they can Switch Accounts if they belong to another company).
  • The Account Owner sees a prompt to Create New Subscription, which returns them to checkout to restore full access.

Reactivating is the same checkout flow as initial setup — once payment goes through, full access returns automatically.

Cancel

Cancel through the Stripe billing portal (the Access link on the Subscription tab). After canceling, the account moves to read-only as described above until a new subscription is created.